RETURNS & REFUNDS

Returning Goods

If you need to return an item for repair/replacement you must notify us using the Contact Us form on our website, quoting the order number, item details and information about the fault. Once we have verified your request we will either arrange for the item to be returned to ourselves for repair/replacement or provide you with contact details for the manufacturer/service agent who will be responsible for repairing the item under the terms of the manufacturer's warranty.

If you need to return an item for replacement or refund because the item is not as described then you must inform us using the Contact Us form on our website, quoting the order number, item details and the reason for wishing to return the item. Once we have verified your request we will issue a Return Order number and arrange for the item to be returned to us at our expense. Upon receipt of the item we will issue a replacement or full refund within 7 days.

If you wish to return items to us rather than use our own return service then this will be at your own expense. We may at our discretion provide you with a refund towards the cost of returning the item to us to a maximum value of £4.00. You must be able to provide us with a copy of the receipt as proof of the carriage costs paid.